Pemberton's Chocolate Farm offers a warm welcome to all our visitors and we strive to make it as accessible as possible for everyone. However it is important to note that due to the natural terrain and original design of the farm buildings, it may prove difficult for some people to access all areas of the attraction. Visitors are invited to discuss their individual requirements and the options available prior to their arrival.
Locations/Directions
- The site is signposted with brown tourists signs from the A40 at St Clears and Whitland. There are additional signposts on route between the A40 and the site.
- The site has a large signpost at the entrance indicating the way in.
- The roads after leaving the A40 are on occasion single-track roads, however the roads are suitable for large coaches, minibuses and camper vans.
- The approach to the site is along a short one-way driveway. The driveway includes two speed bumps that have been highlighted with white painted stripes to alert visitors to their presence.
- There is no regular public transport passing the site.
Parking
- The main parking area is on a sloped, roughly gravelled surface. There are no marked out spaces, however there are signs requesting visitors to park considerately.
- There are two disabled parking spaces allocated on a flat tarmac surface. These are available for the use of all blue badge holders to use.
- The route from both the disabled and the standard car park to the main Chocolate Shop is up a fairly steep incline. This may be an issue to some wheelchair users and mobility impaired people. There is however a drop off point opposite the entrance if required.
Ticket/Entrance layout
- The factory tours are available between 11 am and 4pm but the site is open and tickets are available from 10am onwards.
- The ticket hatch is accessible from a wooden ramp and can be utilised from wheelchair height. There is also alternative access to the ticket office via flat tarmac surface from the disabled car park.
- Payment for tours can be taken via cash, cheque with relevant card, and debit/credit with a portable chip and PIN machine. However, any card payments must be taken in the main chocolate shop (see earlier notes for access). Staff are happy to help out whenever possible.
- At busy times it may be necessary to queue for tickets. There are no seats available in this area. Please contact a member of staff to discuss alternative arrangements.
Factory Tour
- The demonstration at the beginning of the tour involves walking down a small flight of steps. There is an alternative access route with ramps that can be easily utilised if advised at the time of ticket purchase.
- The demonstration has a number of visual elements with commentary, the script is available on a typed sheet is required.
- The audio tour follows a number of corridors, some of which are too narrow for larger wheelchairs. A wheelchair suitable for the purpose of the tour is available to borrow on site.
- Information plaques along the route also accompany the audio tour, and again the full script is available on a typed sheet if requested.
- There are some ramps along the tour, however handrails are available on at least one side.
- The corridors have low lighting in some areas to enhance the views through the window. A torch can be borrowed if required.
- Guide dogs are allowed in the outdoor areas of the site but due to hygiene regulations they are not permitted to enter the buildings.
Shops
- Access from the car park to the main chocolate shop is via a fairly steep incline.
- The entrance to the shop is through wide double doors, which are constantly left open.
- The main chocolate shop is all on one level and has tiled flooring throughout.
- There is plenty of space to manoeuvre within the shop, however at busy times the shop can get full resulting in less available space.
- Few of the products are on shelves that may be out of reach to some customers. In this circumstance staff are available to assist.
- The fudge shop is available either via steps or a steep ramp; again the flooring throughout is tiled.
Cafe
- Access to the café is up a very short steep ramp.
- The access doors to the café are wide enough to cater for wheel chairs.
- Furniture in the café is moveable so if required extra space can be arranged if required.
- There is an outdoor eating area with picnic benches on firm ground.
- Menu’s are available on boards behind the counter but are also available in handouts or verbally if required.
Toilets
- There are male and female toilets located in the entrance to the shop. Both are on level tiled ground.
- There is a baby changing unit and disabled toilet at the rear of the shop. The key for these can be obtained within the shop.
Other Public Areas
- The fountain room has ramps leading to it and a set of double doors that are wide enough to accommodate larger wheelchairs.
- The fountains are raised and are viewable from wheelchair height.
- The fudge making room is accessible via a wooden ramp and has a flat tiled floor throughout. However there is only a standard sized single door as point of entry.
- The chocolate museum is on one level and again only has one standard sized single door for entry.
- •The Hobo Gallery and Cinema are accessed by a metal flight of stairs. The film that is being shown in the cinema is available to watch in a different room that has ramped access. There is also a folder containing images of all the Hobo Dolls.
Please note that staff at Pemberton’s are willing to help out in any way possible to improve your visit to our site. If you have any enquiries or concerns about your visit to the farm then please phone to discuss your requirements.